Frequently asked questions
Ordering and payment
How can I order?
You can easily order via our online platform. When you find a product you need, you can add it to the shopping cart, log in and review the ordering process. Once the order is ready you will receive an order overview for your email. Order history will also be saved to your account.
You can also easily make re -orders afterwards by clicking the "Re -Order" button on one of your previously placed orders. After clicking the "Re -Order" button, the shopping cart opens and you can change quantities or products.
What payment methods can I use?
You can use all major credit cards.
What is the delivery costs?
Delivery costs depend on shipping requirements. You can see the shipping costs in the box before making the payment.
Can I cancel my order?
If you wish to cancel your order please do it as soon as possible. If we have already processed your order please contact us and return the product.
Can I trace my order?
We will send you the tracking code for the shipment when the package is sent.
The delivery time will be confirmed on the order confirmation.
Shipment costs depend on your location and products on your order. Some products should be sent in dry ice. These dry ice shipments have a slightly higher shipping fee. Our online store automatically shows the shipping fee and shipping costs at checkout.
CHANGE SHIPPING ADDRESS?
You can easily change your delivery address on your account. Simply log in and click "My Account" and "Edit". You can also change the delivery address during checkout if you need it. Just click on “Edit” under “Shipment Address”.